منابع مشابه
Dimensional Analysis of Airline Quality
Dimensional analysis is widely used in physics and engineering to contribute to modeling systems in which variables are measured in incompatible units. I used dimensional analysis to rank the airlines in overall quality based on US Department of Transportation data: on-time arrivals, denied boardings, mishandled baggage, and customer complaints. The results conflict with the well-known airline ...
متن کاملMining Airline Data for CRM Strategies
In today’s competitive climate, customer relationship management (CRM) has become an essential component in airline business strategies. CRM in the airline industry would be based on analyzing customer data in order to understand preferences and behavior. In this paper, we apply data mining techniques to real airline frequent flyer data in order to derive CRM recommendations and strategies. Clu...
متن کاملAnalysis of Airline Passenger Trip Delays
The purpose of the Air Transportation System (ATS) is to provide safe and efficient transportation of passengers and cargo. The on-time performance of the ATS is measured by flight-based metrics such as flight delays and flight cancellations. Researchers have shown that flight-based metrics do not accurately reflect the passenger trip experience, and especially underestimate the impacts of canc...
متن کاملAirline Facebook pages – a content analysis
Purpose The emergence of new media has changed the way how airlines interact with the public. This study analyzes how airlines use one of the most popular new media platforms, Facebook, to manage public relations, communicate with customers and diversify their sales channels. This topic has not been covered by scientific literature so far. Methods This paper uses content analysis to identify ty...
متن کاملAn Analysis of Airline Seat Allocation
In this paper we consider the airline seat allocation between high and low fares with and without stochastic cancellations. We also analyze the problem of simultaneously determining seat allocation and overbooking levels for two different classes of passengers, which also extends the existing literature in three ways. First, the cost oflost sales, which has been ignored in the existing literatu...
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ژورنال
عنوان ژورنال: International Journal of Scientific Research in Computer Science, Engineering and Information Technology
سال: 2019
ISSN: 2456-3307
DOI: 10.32628/cseit19514